Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our services.

Information You Provide

• Full name, nationality, and date of birth (required by Tanzanian law for hotel registration)
• Contact details including phone number and email address
• Passport or national ID number (as required by the Tanzania Tourism Authority)
• Payment details processed securely through our booking systems
• Dietary requirements, accessibility needs, or special requests
• Feedback, reviews, and correspondence with our team

Information Collected Automatically

• IP address, browser type, and device information when visiting our website
• Pages visited, time spent, and navigation patterns
• Referring websites or search queries that brought you to us
• WhatsApp and email communication metadata

2. How We Use Your Information

We use the information we collect solely to deliver, improve, and personalise our hospitality services.

• Process and confirm your reservation and communicate booking details
• Register your stay as required under Tanzanian law and immigration regulations
• Arrange airport transfers, safari bookings, or other services you request
• Send relevant information about your upcoming stay (directions, check-in times, policies)
• Respond promptly to enquiries, complaints, or special requests
• Improve our website, rooms, and overall guest experience based on feedback
• Send occasional promotional offers — only with your explicit consent
• Comply with legal obligations imposed on us as a hospitality business in Tanzania

3. Sharing Your Information

We may share your information in limited circumstances with the following parties:

Legal Authorities

As required by Tanzanian law, guest registration details (name, nationality, ID/passport number) are reported to the relevant immigration and tourism authorities upon check-in.

Service Providers

We may share necessary booking details with trusted third parties who assist us in delivering our services — including airport transfer drivers, safari operators, and online booking platforms (such as Booking.com, Expedia, or TripAdvisor). These parties are required to handle your data securely and only for the stated purpose.

Emergency Situations

In the event of a medical or security emergency, we may share relevant personal information with emergency services, hospitals, or next of kin to protect your safety.

4. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies — Required for the website to function correctly (e.g., session management)
• Analytics Cookies — Help us understand how visitors use our site (e.g., Google Analytics, anonymised)
• Preference Cookies — Remember your language or display preferences

You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law.

• Guest registration records are retained for a minimum of 5 years as required by Tanzanian regulations
• Booking and payment records are kept for 7 years for financial and legal compliance
• Marketing preferences and communication records are retained until you withdraw consent
• Website analytics data is retained in anonymised form for up to 26 months

6. Your Rights

You have the following rights regarding your personal information held by Kiteme Comfort Lodge:

• Access — Request a copy of the personal data we hold about you
• Correction — Ask us to correct any inaccurate or incomplete information
• Deletion — Request that we delete your data, subject to legal retention requirements
• Objection — Object to us processing your data for direct marketing purposes
• Withdrawal of Consent — Withdraw consent to marketing communications at any time
• Portability — Request your data in a commonly used, machine-readable format

To exercise any of these rights, please contact us at info@kitemecomfortlodge.co.tz. We will respond within 30 days.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include:

• Encrypted digital storage for guest records
• Restricted staff access to personal data on a need-to-know basis
• Secure, gated premises with CCTV and 24-hour security on-site
• Regular review of our data handling practices

While we take all reasonable steps, no method of data transmission or storage is 100% secure. We encourage guests to use strong passwords and keep their booking confirmations private.

8. Third-Party Links

Our website and communications may contain links to third-party platforms — including booking sites like Booking.com, Expedia, and TripAdvisor — as well as WhatsApp and Google Maps. Once you leave our website or interact with these platforms, their own privacy policies govern your data. We are not responsible for the practices of third-party websites.

9. Children's Privacy

Kiteme Comfort Lodge welcomes families and younger guests. However, our website and direct digital communications are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: